SHIPPING

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order. Please make sure the email address in your order is correct so that you can receive any order noticification from us. Or, you can track the status of your order from your "order history" section on your account page on the website.

Do you do same day Shipping?

Usually we ship orders within 3 business days.

Where do you ship?

We currently ship most of products in the United-States. Sometimes we ship from our Chinese factory when the items are out of stock in local warehouse. For shipping to other countries, we will ship from China.

My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

How long will it take to ship my order?

Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you've placed your order, it usually takes 72 hours or 3 business days to process and mark it ready-for-delivery.

ORDER

Can I change my order?

We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via "contact us" form.

How do I cancel my order?

If you wish to cancel your order, you can send an email to us (Miaokesen@outlook.com) before we ship the order.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

PAYMENT

What payment methods do you accept?

We support Paypal, Visa, Mastercard, Amercian Express, Discover and Diners Club.
You can choose these payment methods at checkout.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD.
If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

RETURNS & EXCHANGES

Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 15 days of delivery.
(Freight not being covered if there was no product quality issue).
To request for a return, please reach out to support by submitting your request via "contact us" form or login to your account to initiate your return request. A member of our support staff shall respond as soon as possible.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 15 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

How do I make a return?

We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.

Are returns free?

Sorry that we don't bear the freight if the return is not about our product quality issues, but if we send the wrong product or the prodcut is defective, we will take the responsibility for the return. For more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.